Refund terms, earlier version
This is the refund wording on the site until October 23, 2026, kept as it was. For subscriptions held before October 24, 2026 it still applies to renewals charged before the date given in our notice email. The current policy is the Refund Policy.
Refunds (Terms of use, October 20, 2026)
Refunds are made by Lumen Nursing Education Group LLC. If you have used fewer than 50 questions and ask within 7 days of buying, we refund in full, no questions asked. Email us from the address on the account.
After that, we do not refund unused time on a plan, because access was open for the whole period. If the product was broken for you (the site would not load, or the bank was unavailable) tell us what happened and we will make it right, with a refund or an extension.
On a subscription, the same 7 day and 50 question rule applies to your first payment. A renewal charge is refundable in full if you ask within 7 days of it and have answered fewer than 50 questions in the new term, which covers the case of a renewal nobody meant to keep. Beyond that we do not refund part of a term, and canceling leaves your access open until the term ends rather than refunding the remainder.
Where the law of your state or country gives you a right to a refund that these terms do not, the law applies. School invoices are handled per contract rather than under this clause.
Refunds (Pricing page)
Fewer than 50 questions used and within 7 days of buying: refunded in full, no questions asked. The same rule covers a first subscription payment and a renewal nobody meant to keep.
Lumen Nursing Education Group LLC, 1401 21st St, Ste R, Sacramento, CA 95811. Questions about this document: info@lumennursing.co. If anything here conflicts with a signed school contract, the contract wins.