Contact
Reach a person.
One address for everything, read by people rather than a queue. Students who are signed in get a faster route through Support inside the app.
Students
Sign in and use Support inside the app. Your question arrives with your account attached, so nobody has to ask which plan you are on.
Replies within one business day
Billing and refunds
Email info@lumennursing.co from the address on your account. The refund terms are on the Terms page.
Within one business day
Schools and cohort seats
Email info@lumennursing.co with the program, the number of seats and the start date. Seats are billed per student.
Within two business days
A wrong question
Report it from inside the question. It leaves rotation immediately and a nurse editor reads it, usually the same day.
Same day in most cases
Privacy requests
Email info@lumennursing.co from the address on the account to access, correct, export or delete what we hold.
Within 30 days, usually much sooner
Write to us
Choose a topic so your message reaches the right person. Creators, schools, employers and organizations can also read about working with us on Partner with us.
Email and post
info@lumennursing.co
Lumen Nursing Education Group LLC, 1401 21st St, Ste R, Sacramento, CA 95811
We do not run a phone queue for support: a written question with your account attached is answered faster and more accurately than a call, and the answer stays where you can find it again.